Frequently Asked Questions @ Moviemountain.com

Frequently Asked Questions

How do I contact Customer Service?

• Email us via Web form Contact Customer Service

• Call us at (954) 247-9972 x110, Monday - Friday, 9 a.m. to 5 p.m. EST

Who are you?

This online adult store is operated by Freya Communications, Inc., the same people who bring you MenOnTheNet.com.

How does your Search feature work?

If you have a general idea what you are looking for, type in the word or phrase you'd like us to search for (i.e. frisky) in the quick search box on the appropriate content page, and our search engine will do its best to find the products you want. If you prefer to browse (like we do), just click-on the appropriate link on the left side of the screen and you'll see all of our products conveniently displayed. You can also use our Advanced Search feature to search more specifically by studio, theme, price, performer, and product. Use your Ctrl key to search more than one term per category.

How do I view the contents of my shopping cart?

Just use the Cart link on the menu bar at the top right of this window.

How do I check out?

Just use the Check Out or Cart links on the menu bar at the top right of this window.

Can I make a purchase using a check or money order?

Simply shop and check out normally. When you get to payment options, choose "Check Or Money Order". Then send your payment in U.S. Dollars drawn on a U.S. Bank, along with a signed copy of your invoice and a copy of your government issued ID. Please write your order number on your payment and send all items to :

Freya Communications, Inc.

5381 NW 33rd Ave Suite 101

Fort Lauderdale, FL 33309

USA

Note: Purchases paid for via money order are shipped as soon as the money order is received. Purchases paid for via check are held for 10 days to allow the check to clear your bank.

Why do you want my email address?

In case there is a problem with your order, such as an item you ordered is out of stock and no longer available, or your order is returned to us as undeliverable. Or if we experience problems with your credit card, we need to be able to contact you to to resolve the problem.

What mailing lists will I be put on after ordering?

None unless you decide to opt-in to our twice-weekly emailings. Remember neither your email address nor your shipping address will be lent, sold, traded or used by us to send you unsolicited promotional material.

How will the order appear on my credit card statement?

The charge will appear from "Freya Communications (954) 247-9972 x110 FL".

How do I check the status of my order?

Select "My Account" from the menu bar near the top of your screen. Sign in using your email address and password. You can then see every order you've ever placed with us using that email address. If you click on an order number, the status of each item in that order will be displayed.

Do you sell videos with actors younger than 18?

No, and we never will. All actors in videos we carry are at least 18 years of age.

I'm under 18 and want to order a video? Why can't I?

There are various Federal and State regulations about the minimum age to order sexually explicit material. We're sorry, but you must be 18 years of age or older to order from us.